Tracking order

Thank you for choosing Velluster. We are committed to providing a transparent and worry-free shopping experience. Once your order is shipped, you can easily track its journey to your doorstep.

How to Track Your Order

  1. Locate Your Tracking Information: After your order is processed and shipped, you will receive a shipping confirmation email sent from [email protected]. This email contains your unique tracking number and the carrier name.
  2. Use the Tracking Number: Copy the provided tracking number. You can then use it on the carrier's official website or on a universal tracking platform (see recommendation below).
  3. Monitor Your Package: The tracking information will show key milestones such as "Label Created," "In Transit," "Out for Delivery," and "Delivered." Please note that it may take 24-48 hours for tracking details to become active after the shipping label is created.

Recommended Tracking Tool

For a convenient and comprehensive view, especially for international shipments, we recommend using a reliable third-party tracking aggregator. These platforms can track packages from hundreds of carriers worldwide.

17Track

17Track is a widely trusted global tracking website. It supports numerous postal and courier services, offering real-time updates in multiple languages.

How to use 17Track:

  • Visit the 17Track website.
  • Paste your tracking number into the main search field.
  • Click "Track" to view the detailed status and location history of your parcel.
  • You can also download their mobile app for notifications on the go.

Need Further Assistance?

If your tracking information has not updated for an extended period (beyond 5 business days), or if the status shows "Delivered" but you have not received your package, please contact our support team. We are here to help investigate.

Please email us at [email protected] with your order number and tracking details for the fastest assistance.