Privacy policy

At Velluster, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website velluster.com or make a purchase from us.

By using our site, you consent to the data practices described in this policy.

Information We Collect

We collect information to provide and improve our services. The types of information we gather include:

  • Personal Information: When you make a purchase or contact us, we collect details such as your name, billing and shipping address, payment information, and email address.
  • Automatically Collected Information: Like many websites, we automatically receive and store certain data when you interact with our site. This may include your IP address, browser type, device information, pages viewed, and browsing patterns through cookies and similar tracking technologies.
  • Communication Data: If you contact our customer support via email, we collect the content of your messages and our correspondence.

How We Use Your Information

Your information is used for the following legitimate business purposes:

  • To process and fulfill your orders for writing instruments, art supplies, and other products.
  • To communicate with you about your order, provide customer support, and respond to your inquiries.
  • To send you transactional emails (e.g., order confirmations, shipping updates). We do not send marketing communications unless you explicitly opt-in.
  • To improve our website, product offerings, and customer experience through analysis of site usage trends.
  • To prevent fraud, enhance security, and comply with applicable laws and regulations.

Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party companies that perform services on our behalf, such as payment processing, order fulfillment, shipping, and website analytics. These partners are contractually obligated to protect your data and use it solely for the services they provide to us.
  • Legal Compliance: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Velluster, our customers, or others.
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

  • Your data is stored on secure servers and accessed only by authorized personnel.
  • We use industry-standard encryption (SSL) to protect the transmission of sensitive information, such as payment details, during online transactions.
  • While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

International Data Transfers

Velluster operates globally. Your information may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws, including the use of standard contractual clauses or other approved mechanisms where required.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access, update, or correct your personal information.
  • The right to request deletion of your personal data, subject to legal obligations.
  • The right to object to or restrict certain processing activities.
  • The right to data portability.
  • The right to withdraw consent, where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit your use of certain features on our site.

Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page occasionally for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us at:

Email: [email protected]